Refund & cancellation
Last updated: 21 August 2026
This policy applies to paid technical analysis training and Chart Lab seats booked with Page Maple Hub in Yangsan. We do not sell physical products, software licenses, or brokerage accounts.
Eligibility
Refunds apply to fees you have paid for scheduled training that has not yet started, subject to the timelines below. Informational prices on the website are not invoices.
Timeframe for requests
- Full refund: cancel in writing at least 7 days before the first scheduled session.
- Partial refund (50%): cancel between 6 days and 48 hours before the first session.
- No refund: cancellations inside 48 hours, no-shows, or after the first session has begun.
Conditions for full or partial refund
Requests must include your name, booked path, session dates, and payment reference. We may ask for identity confirmation matching the booking record.
Non-refundable items
- Printed checklists or chart packs already prepared specifically for your seat once production has started within 48 hours of class
- Completed private review hours already delivered
- Deposits explicitly marked non-refundable in your confirmation email when a seat is held for peak dates
Work already started
If a multi-session path has begun, unused remaining sessions may be credited toward a reschedule within 60 days at our discretion. Cash refunds for remaining sessions after day one are not standard.
Cancellation & rescheduling
You may reschedule once without fee when you give at least 5 days’ notice and space exists in a later cohort. Further reschedules may incur an administrative fee stated in your confirmation. If we cancel a session, you may choose a full refund or a free move to the next available date.
Deposits & no-shows
Deposits secure limited lab seats. Missing a session without notice forfeits that session’s fee. Arriving more than 30 minutes late may be treated as a no-show for that block when materials cannot be restarted for the group.
Purchased materials
Digital handouts shared during class remain yours for personal use. They are not refundable separately once delivered.
Refund process & timing
Email hello@page-maplehub.click or call +82-5-050-9642 with “Refund request” in the subject. Approved refunds are returned to the original payment method within 10 business days after approval. Bank processing times may add several days.
Exceptions
Documented medical emergencies or government-ordered closures affecting the studio may qualify for fuller relief at our discretion. Trading losses after training are never grounds for a refund.
Contact
108-6, Hogye-dong, Yangsan-si, Gyeongsangnam-do, Korea · hello@page-maplehub.click · +82-5-050-9642